1. Overview
Genvira is committed to customer satisfaction. This policy outlines our procedures for returns and refunds of dietary supplement products.
2. Company Contact
Genvira
350 Parnassus Ave Ste 100, San Francisco, CA 94117, USA
Email: reply@gholrinnvorp.world
3. Return Eligibility
You may request a return within 30 days of delivery if:
- The product is unopened and in original packaging
- The product arrived damaged or defective
- You received the wrong product
Opened products may be considered for partial refund at our discretion, subject to health and safety regulations.
4. Refund Process
To initiate a return:
- Contact us at reply@gholrinnvorp.world with your order number and reason
- We will provide return instructions and a return authorization number
- Ship the product to the address we provide
- Upon receipt and inspection, we will process your refund within 5-10 business days
5. Refund Method and Timing
Refunds are issued to the original payment method. Credit card refunds typically appear within 5-10 business days depending on your bank. We do not refund shipping costs unless the return is due to our error.
6. Non-Refundable Items
Shipping fees are generally non-refundable. Products that have been opened and used may not qualify for full refund due to hygiene and safety considerations.
7. Damaged or Defective Products
If you receive a damaged or defective product, contact us within 7 days of delivery. We will arrange a replacement or full refund at no additional cost.
8. Cancellations
Orders may be cancelled before shipment. Once shipped, standard return procedures apply.
9. Questions
For refund inquiries: reply@gholrinnvorp.world. Address: 350 Parnassus Ave Ste 100, San Francisco, CA 94117, USA.